Infocom System Services provides judicial, legal and healthcare solutions, systems and software for docket management, financial risk management, health information management, custom technology solutions and custom software development

  Financial Solutions
 
Request Information

Customer Service Operations Management

Providing a centralized customer service resource where one staff member can handle a variety of requests is critical to good customer service.

With Infocomís Customer Service Management System a single point of contact can enter, refer and track a wide range of customer service requests.  Using the Infocom iCSM solution you can:

  • refer requests to the appropriate department(s)
  • track the status of requests
  • allow customers to automatically log requests via the Internet or phone after hours
  • perform complaint tracking to identify problem areas in order to improve operations
  • track performance

Request Information!

To learn more about Infocom's solutions, email sales@infocomsystems.com, phone (732) 632-2688 or request additional information.