Infocom System Services provides judicial, legal and healthcare solutions, systems and software for docket management, financial risk management, health information management, custom technology solutions and custom software development

  Financial Solutions
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Customer Service Operations Management

Providing a centralized customer service resource where one staff member can handle a variety of requests is critical to good customer service.

With Infocomís Customer Service Management System a single point of contact can enter, refer and track a wide range of customer service requests.  Using the Infocom iCSM solution you can:

  • refer requests to the appropriate department(s)
  • track the status of requests
  • allow customers to automatically log requests via the Internet or phone after hours
  • perform complaint tracking to identify problem areas in order to improve operations
  • track performance

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To learn more about Infocom's solutions, email, phone (732) 632-2688 or request additional information.