Infocom System Services provides judicial, legal and healthcare solutions, systems and software for docket management, financial risk management, health information management, custom technology solutions and custom software development

Success Stories

Success Stories

Vermont Federal Bank

"In the Banking industry, products and services change daily. We selected Infocom because their solution allows us to re-configure our voice response services dynamically as situations dictate. It is a truly custom solution, designed to meet our specific objectives -- not an off-the-shelf system like the others."
óJames St. Peter, Vice President, Vermont Federal Bank

Vermont Federal Bank was revamping its Call Center to make it more of a business generating department. Rather than use an IVR System 'out-of-the-box' as provided by other vendors, VFB chose to have Infocom custom-design a system in line with their business strategies.

Infocom developed the functional requirements working closely with the Bank, and delivered the system on a turnkey basis. The platform is Windows NT, Omnivox toolkit, and Miser database on a Unisys mainframe.